Privacy Policy

Last updated: 2026-10-13

1. Introduction

LLMVisible ("we", "us", or "our") operates the website llmvisible.app and provides an AI visibility monitoring service (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

2. Information We Collect

Account information: When you create an account, we collect your email address and authentication credentials.

Usage data: We collect information about how you use the Service, including pages visited, features used, and interaction frequency.

Monitoring data: When you use the Service to monitor your brand, we collect the brand names, domains, competitor names, and prompts you configure, as well as the AI engine responses generated during scans.

Payment information: Payment processing is handled by third-party payment providers. We do not store full payment card details on our servers.

3. How We Use Your Information

• To provide, maintain, and improve the Service
• To process subscriptions and billing
• To generate visibility reports and GEO recommendations
• To communicate with you about the Service, including service updates and billing notices
• To ensure the security and integrity of the Service

4. Data Retention

We store AI response text for 30–90 days for detailed analysis, then archive it to structured data only. Visibility scores are retained long-term. Account data is retained while your account is active and for a reasonable period after termination.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: third parties who help us operate the Service (hosting, payments, email delivery, AI APIs)
• Legal requirements: when required by law or to protect our rights

Shared reports display structured conclusions (mentioned/not mentioned, sentiment, source domains) rather than verbatim AI responses.

6. AI Engine APIs

To perform visibility scans, we send your configured prompts to AI answer engine APIs (such as OpenAI, Google, and Perplexity). These providers process the prompts to generate responses under their own terms and privacy policies.

7. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics tools to understand how the Service is used.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or export your personal data. To exercise these rights, contact us at support@llmvisible.app.

9. Security

We take reasonable measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed to children under 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact

If you have any questions about this Privacy Policy, please contact us at support@llmvisible.app.